The app is super convenient to have especially if you fly united frequently. You can view your miles, check in, save your TSA & cc info etc. BUT there are some things that could/should be improved to the search function that would help with usability. 1- you can’t seem to filter options & sort at the same time. For some reason it’s one or the other which is inconvenient. Being able to do both helps narrow down options to speed up the search process. 2- there isn’t an option to sort by price. When searching on other sites/apps like Expedia, you’re able to sort by price (low to high) in order to help make your decision if cost is an issue. I’d appreciate this addition as well. This is all assuming the search feature is working. It’s often very finicky in that when you try to sort or filter, it’s says it cannot find options that match your preference despite that not being true. For example, I’ll attempt to limit to nonstop flights but it’ll say none available despite the very 1st option on the unfiltered list being a nonstop flight. This happens quite often with different filter options & can be very frustrating to the point I’ll sometimes go to the web page or Expedia app just to do my initial search.

Overall this app does do what it needs to do, but there are some issues that need attention. My original schedule was to fly from ALB to EWR to AMS. Now it happened that my first flight was delayed to the point that I missed my connecting flight. I was then put on a flight to Heathrow and then from Heathrow to Amsterdam. Now this was on the day that Heathrow suffered a major power outage and all flights were canceled as a result. No here is the kicker: Obviously I had to stay the night in Newark, and the next day I had to rebook my flight on the original schedule straight to Amsterdam. It kept showing the Heathrow flight and saying it was cancelled, but I couldn’t delete it. As a result I was not able to check in online, because it says it couldn’t issue me a boarding pass, nor was I able to change the flight myself. So I called United to make the change. But now it still will not show me the boarding pass on my app, even after restarting the app and resetting the phone to no avail. I cannot delete the ticket and when I try to reschedule it shows the correct flight that I do not want to reschedule. Something is inherently broken with this part of the app and I kindly request you to fix this.

Had a bad experience last night at Aspen Airport. Flight was delayed because of an incoming aircraft delay. Notification was horrible, leading many people to go to the airport and wait for four hours. Fortunately I have a residence nearby and was able to go back to my house and wait there. There was, of course the expense of the Uber. Then got back to the airport around 945 pm and everything seemed good -we loaded on the plane and pulled away from the gate and then had to cancel because of lack of deicing equipment. I was automatically rebooked to this morning. That flight time changed suddenly a little after 7 am and then when I went on your app to rebook, it offered the option of choosing standby without losing your original confirmation. I went to do that, but was unable to do anything other than confirm a different flight. I did that, despite that not being my preference, and then was not assigned to a seat. When I went to choose seats, the first class seats which I had paid for in my previous flight were not available. No big deal. But when I went to choose an exit row seat, it wanted to charge me $69 more despite the fact that I had originally had a first class booking. I spoke to an agent via the text option and she was unable to help me! What’s the point of having a customer service agent if they can’t provide service to the customer? overall, United has some big issues and needs to understand that there has to be a focus on the customer.