very frustrating. something as simple as adding a side of eggs isn't an option. When trying to contact a location it just routes you back to the app. When going to the location to pickup the order, making the additions is like ordering from scratch. The associate stated their location no longer has a phone line, so you couldn't call in if they wanted you to.

Not able to customize and then when you try to call the number to fix it, the number is now disconnected and tells you to go on to the app and order there some people do not want all of the items that are in a particular item and not able to customize. Makes it harder and even harder when you can't call and tell them two thumbs down or have a note section!!!!!

The app options could really use some help on customizations. Omelets are not an option on the app. When you try to call it in, it says call in orders are no longer accepted. This is very inconvenient as my husband doesn't like to sit there and wait on it to be cooked. So I have to order him something other than the omelet, which makes him still fuss. I like to have double cheese on a single order of hash browns. And that's not an option either. Other than that the ordering process is easy.