No way out of crate cache...weather or not you want to use your keys without shutting down the game app. I find no way to remove, shut down that part or get out of it to play another game without just closing the game app COMPLETELY...but now when I open the game up TO PLAY A GAME (NOT THE KEYS CRATE CACHE OVER & OVER WITH NO WAY OUT!!), the Crate Cache opens without even giving me a chance to PICK “play a game!” Extremely irritating!!! I’ll try to play a game on your app again (NOT TODAY), if that irritating key crate cache keeps coming up and not allowing me to just play a regular game, I wish u luck; but will not recommend your game to anyone. You shouldn’t make your game a big fat irritation just because you want to sell keys, players being able to play a few games BEFORE BEING FORCED INTO THAT KEY THING would help, I’m sure. That key thing is not what you advertise as playing fun. Your actual advertisement of your game is what interested me. Where’s the exit ‘X’ in the upper corner so your players won’t feel artificially forced into any non-fun aspect of your game, and just players play the next level, WITHOUT detours a player can’t exit from back into just simply enjoy playing levels. This is disappointing.

I played this game for years, but stopped after the levels started getting too hard to beat without making purchases. But during the pandemic I started up again, and found it to be an addicting game once again. But over the last few months I’ve become more frustrated with the game than enjoying it. They are constantly popping up packages for me to buy, and often I have to click through seven or eight pop-up screens before I can finally start playing a level. And I can’t count the number of times I’ve been just one move away from beating a level, but yet run out of moves so I have to start all over again. It also has issues when it isn’t constantly connected to Wi-Fi. Being in New York and mostly playing on the subways, I’m in and out of coverage. The game doesn’t like this and has issues with saving my progress. I’ve lost gold and other extras and had to repeat levels I’ve already been, and if I close my phone in the middle of a game because I need to do something else, there’s a 50-50 chance that the game will just restart when I open it up again, losing any win streak I’ve built up. To make it all worse their customer service is not that great and quite repetitive when it comes to fixing issues I presented to them, they just keep sending me the same things to try that aren’t really related to my issue. So I am now on the hunt for a new game.

On the most recent series i just want to say that them telling you you have 5 more days left to that series, after noting they keep changing the amount of days before 24 hours has passed! This is not legal and very unfair! Also if they are tanking us by wins,and you are not using paid for aids, your ranking is ALWAYS going to be lower. They charge tax on each purchase take days to place them on your bill and never group them if you made the purchase on the same day. I now play without aids and find that winning is just a matter of luck, the way they set up the board and eventually you will win it just takes playing until they provide a winnable board! I like the challenge but dislike the dishonesty, if your giving us 14 days to win a series, make the days 24 hours. Mine went from 8 days to 5 in two legal 24 hour time increments, it was very obvious it was being played with and for someone who plays at the same tome each day, it was startling to become aware of it!! The developers are CHEATS on something so little as giving you a certain amount of time to finish and then they adjust it! There is no time of day on the game, so my taking a photo is useless, it hides your time, on the phone, so again useless. I am a creature of habit so it’s my word against theirs they took time away from the game!