Annoying. Can't paste verification code, which is ridiculous. Excessive notifications and way too many settings (40 for email, other methods in 30s) to sift through to turn off only the annoying ones, so I turned everything off. Online check-in procedure takes too long and includes irrelevant data-harvesting (e.g., re: income). I'd delete it entirely if it weren't for lab result access (which isn't stellar, but is reasonably useful).

Overall, the app has gotten better over time. Things seem more cohesive and less buggy. However – the two-factor authorization for text is impossibly slow. I receive the texts -after- the code expires! For example, I received a code at 10:25am that expired at 10:18! This happened 3 times this morning. Don't prompt me to verify my phone number if the only option is literally impossible! Good thing there's an email option for logging in.

What is the point in going paperless if I can't see my bills on here. All I see are the two bills I paid LAST year. I have NEVER been able to see my bills on there, but yet they have no problem sending me to collections. Then when I ask about it through the app, I get the same response, call the billing center so they can help you pay your bills! Who has time to sit on the phone to go through my bills when I should be able to see them on the app that continues say, see your bills, make payments!