I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate. • the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that. Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!

Progressive is the cheapest to start, but it continues to change. Our initial rate was $100 a month cheaper and the it randomly went up for no reason between the second and third payments with no explanation. Then we enrolled four vehicles in snap shot for 6 months 3 vehicles said we were on track for savings. One vehicle had a bad first couple months with a lot of hard brakes and a couple of late driving and it said a rate change was likely, but then it had minimal events for the next four months. Our savings on one vehicle was $109 per month, the other was $10 per month, the other said it did not make a change, but the one that said an increase was likely raise our rate $244 per month!!!! So that was a net increase of $135 per month. Snap shot is a joke. Firstly it ranks you by hard stops and fast accelerations , but sometimes those are necessary to avoid collisions and stopping before going through a red light or something. It’s not an accurate measurement of a person’s driving skills. Secondly if there are bad months it does not take into account the other good months. And lastly the penalty for two bad months in one car is significantly greater than three really good cars for all 6 months. My recommendation is tell them to eat their snap shot, because in the end they will get their money back one way or another. It is the biggest bait and switch on the market. My rate is back to the same as it was after all these promises of savings.

I thought I was dealing with a company worthy of its advertising, but I was wrong I have never been late on my monthly payments and I pay $403/month. Unfortunately my car was hit by the gate I contacted progressive for the repair, everything started well with the claim and it was approved. I carefully searched the web for a trustworthy body shop because my car was new it happened just after a month since I bought it, I finally found a shop and last Monday I took the car, the fender deserves to be replaced and that's what I want too. progressive sent someone to do the inspection Tuesday and the inspector sent me the estimate the same day. I who believed the repair would start the next day I was wrong! The inspector called me back to tell me that they found another shop that can repair the fender, it will cost them a few hundred dollars less, I refuse to take my car anywhere, they don't care about their customers, whether you are satisfied with the work or not is none of their business, they only want to spend as little as possible, even if you pay them for it. I pay the price that progressive imposes on me without complaining and when it is their turn to repair my car, they put pressure on me to take my car to another affiliated shop, plus after that they will increase the monthly price of my policy. 8 days later the car remains abandoned at the shop, they have not allowed the shop to start the repair.