The recent update that changed the apps layout has only made everything more aesthetically pleasing. Ever since this change there have been multiple issues every time I use the app which is semi frequent. Every time I load the app, I have to re-sign in which is inconvenient, it never did that before. Then occasionally it will say I’m too far away from the sonic that I’m sitting in the stall for(my location settings are fine). Another issue I’ve been having is when trying to check in for an order it tells me that there’s already an order in progress preventing me from checking into the stall from my app when there’s no other order from my device and I must check in with the red button and tell them I have a mobile order. Lastly and the most common, running into a “we’re having technical difficulties please try again later” message that pops up when trying to check out. This happens more often than not and I’ve tried closing out the app and restarting it and nothing helps and I always end up having to order at the stall which eliminates any deals I have within the app as well as any half priced items you can only get within the app. It’s more of a hassle to use the app now than it would be to pay full price for everything. What’s the point of even trying to use the app if it repeatedly fails?

I downloaded the app around 2 years ago and for the first year and 5 months it was excellent! The info saved properly, my order suggestions updated each time, it saved my favorite locations and I used it several times a week! Then it updated and kept kicking me out of the app. Every time I wanted to place a quick order I had to go through the whole ordeal of signing back in and waiting for the page to load. Then it would delete my card info so I’d spend more time entering that. It never saved my favorite location and kept trying to send me miles away and would make me re-enter the order all together when I finally had the correct location saved. But I love sonic and so I kept the app until this week. I work 10 hours a day and my lunch break is before 2pm occasionally I like to treat myself and coworkers to a happy hour beverage and would use the app. My card was deleted from the app (not by me!) and now the option to redownload it is not available I have to sign up for Apple Pay and use that. I’m done and may just give up sonic altogether and go to the gas station less frequently for their drinks. The hassle of trying to keep up with the app now is more effort than I’m willing to put in to just have drinks brought to my car and exchange pleasantries with the employees. 10/10 do NOT recommend the app it works until it doesn’t and when it doesn’t it is extremely frustrating and time consuming to deal with.

Updating my review after the new app launch: I’ve never had so many issues trying to use an app. The new design is pretty but the usability is terrible. Trying to find the right location is a pain, half the time the locations aren’t accepting mobile orders, and payments fail to process for no apparent reason. I had to uninstall and reinstall to get a recent update to work; now my gift cards don’t work. I called support; no resolution or follow up weeks later. I also have several GC sitting at $1 or less but can’t do anything because there’s no way to combine them or do partial payment (Panera’s new app does this so I know it’s definitely possible.) Probably done with Sonic for awhile. —- I really like the perks of using this app - rewards, Happy Hour pricing all the time, and the ability to order from the full menu in the app. I also like that you can load gift cards in the app to use as payment. I don’t like to pay via credit card for small balances, and rarely carry cash. The app used to allow you to merge gift card balances to make better use of dwindling gift balances. However, that was changed awhile back and now it’s really annoying to have gift balances that sit at under $1, waiting to be used. I wish they’d restore the ability to merge balances.