I arrived at the drive tru window after I received email stating my order was ready for pickup. I waited a few minutes (fine if busy, low staffed, etc) and a man came to the window & asked name for order, never returned. Waited about 10 more minutes & a woman came to the window & asked my name. I gave it to her; she said “that orders been ready. No one gave it to you?” Nope! Few more minutes go by and a third guy comes up with my order finally. I asked why is it that I got an email at 8:36pm that my order was ready, but it took 3 people to come to the window before I received my order. All within a 13 minute wait? All the while there was laughing, yelling, goofing off talking amongst themselves that could be heard through the drive tru window. All while I waited. Not a word. Not an apology. And to top it off, sure enough my order was completely wrong which was not noticed until I got home. The whole pizza went into the trash because I was not about to go back there and deal with that level of incompetence. Money wasted, but I will never go back. This is not how you treat customers. I’ll spend my money elsewhere where. I understand that a lot of places may be low staffed, but this wasn’t the case. Do better.

Hand to cancel the last ordered I placed before tonight. Due to showing up for pickup an hr after I placed the order and 30 past the latest ready time I was given. This was ordered at 3:15 and upon arriving around 4:10 they hadn’t even started and looked confused when I gave my name. I asked for a refund. I didn’t have any patience because my previous order before yesterday was a delivery that took 2 and a half hrs to be delivered and the delivery girl left the pizzas on the ground near grass and off the side of the road. By the time we found it it has snails crawling on the outside of the box and the pizza was a mess it was shaped weird and doughy/ undercooked. The breadsticks were just sheets of bread rolled up undercooked no seasoning and not cut into strips. I quickly realized that our order must have been forgotten and by that time the store had closed and they just threw something together. I have pictures of everything I described. At the time I was suffering from a very serious illness and I just chose to take the high road and let it be because life is too short. HOWEVER after yesterday I felt compelled to give my honest review. My son absolutely loves y’all’s pizza and breadstick so I continue to patronize but please have your staff be accountable for paying customers receiving unsatisfactory food and not even receiving it all. Thanks sincerely. Sherry Morrow

I can’t believe the service I just got at the little Caesars on Mill and Mount Vernon. I’m a disabled, elderly woman and I don’t have a lot of money because I’m sick right now and not working. One of my arms has spasms and my fingers are messed up and don’t work. I ordered some food and it said it would be ready and I got the notification that it was ready and I get there and a lady comes and asked me and then goes to the back and doesn’t come back. Then this young man comes and asked me and says I don’t have an order then where is the receipt and I said I ordered online and then he looks. Oh yeah there it is. Oh just five minutes and when I get it and bring it out after he doesn’t help me when I ask him for a bag, he throws bags at me and then talks to other people around me like I’m not even there while I’m struggling to open the bag because I cannot carry those items without them being in a bag I will drop them, but he didn’t even ask me if I needed help. He just pretended that I wasn’t there anymore and forgot to give me the marinara sauce when I told him that it was forgotten and I paid for sauce before twice at other locations I got very rude service and my food is cold. I’m very disappointed I’ve never had this before. I’ve always had good service at Little Caesars so I’m not gonna come here again.