I have been having problems with my Drivewise. I have called the center followed all their steps, have viewed the video, done everything, downloaded the app again, is very upsetting is refreshed the app, turned off my phone and still no trips have been logged. I called after my January 19th, trip, after waiting 4 days to see if it showed up, since then I took a trip on January 24th which I had notified the person I spoke to (Joy) and took another trip on January 28th, and planning another trip today January 30th, and nothing has been logged. I will be checking on this and call back on January 31st exactly one week after I spoke with Joy she said if nothing was logged to call in one week. I HAVE BEEN TAKING TRIPS and it is very upsetting knowing I am not getting credit for my trips!!!! Please try to resolve this matter.. Thank you. I took a trip today and was surprised it was recorded, but I’m still missing my January 19th, January 28th, and only half of my trip January 30th it recorded my trip there but not the trip back home, so I guess that means I’m still where I was.!!! Let’s hope this keeps working correctly in the future. Thanks again!!!

I love the whole Allstate rewards. I love playing the games for extra points. I check my points all the time. For me I have always said that good drivers never get rewarded so you pay your car insurance every month but you never use it ‘cause you never get into an accident and your a good driver well people should be rewarded for that like I dish out money to keep and make sure I’m covered in my car and so is my passengers but if you use it if you don’t use it and you are driving every day and you pay your monthly bill you should be rewarded somehow and I think it’s great that you might get a check in the mail for a little reward or did you get points you know for whatever you may use them for but my husband and I are both safe drivers we’ve not been in accident we don’t get tickets we drive very carefully nice to know that somebody out there is actually going to reward us for doing that so thank you and may everybody drive safe and if everybody drove like that there be less accidents

Let me start by saying I’ve been with Allstate for 47 years....ever since I moved out of my parents house to attend college I had auto coverage through them. I’ve had both auto and home insurance with them since my first home purchase in 1987. So, think about how many thousands of dollars I’ve paid Allstate in that time period. The tile roof on my current home was inspected by Allstate in 2016 before they would insure the home. Per Allstate the roof was replaced 10 years ago and was in excellent shape. Then the AZ monsoon season came in July of 2018 and blew almost every tile out of alignment and broke more than a few. Five roofing contractors looked at the roof and each one said the roof was in need of full replacement due to the damage. Allstate disagreed. They wanted to “repair” the tile roof with “similar” clay tiles that did not match the San Valle clay tile because it hasn’t been made in many years. Allstate’s first estimate to repair the roof was $700 which doesn’t even cover my deductible. After months of wrangling, (8 months) my roofing contractor was able to get the repair amount up to $14,000 which was just over half what the roof actually cost us. Long story short, I’m no longer with Allstate. They have absolutely no clue what customer service or customer loyalty is all about. 47 years of customer loyalty meant nothing to them....I was just a very expensive premium to them.