The app itself. is fine and interesting- but when you click on an option - while it shows the cost, it suggests it is a one off expense. My $20 session turned into an $80 monthly subscription - of which I was not informed and continued even after I cancelled my subscription to Lumi. While I was warned of the renewal charges for the initial subscription by email, I was not informed of the far more expensive hidden subscription. When I contacted the company - I received an immediate response which then explained, at my request, how to cancel the additional subscription through the app. None of the menu options stated in how to end the subscription exist in the app. All further enquiries from me were ignored. Eventually, I found a way to cancel the secondary subscription after digging around on the website. However useful this service may be - it is not worth $120 a month. I feel this service is. very deceptive in its charging structure and designed to bleed money from its membership. This would appear to be my only method of actually lodging a complaint.

Update: I was refunded by the head of customer service when I reached back out. I raised my score to a 3. Thank you! I decided to try LUMI after seeing an Ad on IG. I answered the questionnaire and tried to upload a picture, but the last part of the questionnaire wouldn’t let me continue so I closed out and opened the app again. It didn’t save all my answers or the picture. It said I’m a hour glass, but I’m more pear. Not very accurate. After an hour of using I found it very glitchy and I kept getting errors. I closed out and went back in and I also deleted and redownloaded. I disliked all of the outfits the stylist picked for me. I don’t like strapless tops and that wasn’t one of the items I could note to not include. Two outfits had those. Also, most of the pants were high waters. No thank you! Ewww. Other items were beige which I didn’t put as my favorite color because my skin is beige, it washes me out. The items I liked from the other offered outfits were ALL sold out! I think I like 3 pieces that I’d purchase, but were sold out. To top it all off, I asked for a refund and they said I couldn’t because of personal reasons. I cancelled my subscriptions immediately and now I have to pay $25 and $44 for something I’m not even going to use. I regret my decision and I’m so frustrated. Use daily look, they are way better!

I don’t understand how stylists can make clothing recommendations without ever seeing what I look like. They have no idea what colors look good on me. They have no idea what styles would look good on my body shape. All of the conversation that I had with the initial stylist felt very ChatGPT like. If I just wanted to browse clothes on H&M‘s website, I could have done that myself. The best part about this app is your marketing department. Your advertising made this sound like it was a very unique and exciting idea. I was super excited to pay the subscription price to meet an actual stylist who would give me genuine recommendations. The “monthly session“ is nothing more than a chat via text through the app which feels like you are conversing with ChatGPT. It’s not a phone call, or a FaceTime video for the stylist to see what you actually look like. You are chatting with a bot. My negative review has nothing to do with the price, because I was extremely willing to pay it. So they got me for the first month and yes, it was a waste of money, but I’m not upset about it. If you are able to search up a specific style on Pinterest and get many pins displayed to you with outfit ideas, that is exactly what this app will do. But you can do it for free on Pinterest. If you have absolutely zero idea how to Google or search on Pinterest, then sure, you can give this a try and waste your money.