It's a great app with great digital exclusives making using the app great. However, the moment you get an item a lot, they start raising the prices on you. Plus, the rewards suck. You can get a chicken sandwich combo, which is great, but they do not let you change it to the spicy version. Plus, the app never actually tracks when your order is ready. If you put in a mobile order and the app says ready it's NOT! I'm not saying that mad I'm saying that as a warning. just go through the drive thru.

The app is not great. Too limited to use. There should be an option to customize an order of chicken, namely which pieces you want, such as only breasts or no wings, whatever. It could be done to up charge for the selections if needed. Because there are no options, the app is useless. You always have to go in to order. Plus, the KFC store I go to never seems to have enough pieces, which is poor customer service. But, if allowed in the app, they could prepare more before the customer arrives.

App is garbage. Deals do not work. I followed the terms of a promo to the letter and all I get is "The promotional item is missing from your cart." Tried multiple times. Uninstalled and reinstalled to get the same "Promo not applied" message. This has happened every time I've tried to use a deal. Has anyone ever successfully gotten a deal through the app? I doubt it.