I'm convinced every fast food app is terrible, but this one takes it to the next level. It's actually impressively bad. I placed an order where the app confirmed it and everything, then sat in line for 15 minutes just to be told the order didn't exist. Reopened the app and confirmed there was zero history of it the order. It disappeared entirely. Complete waste of my time and sanity.

The app (or stores themselves) have no way to disable ordering from a store that is closed early for whatever reason. I travel a lot, and I can't go back to individual stores for refunds, which JITB requires, so I'm just out that money. Unacceptable for a multinational company in 2020. It will also list curbside pickup for a location only doing drive thru. Again, not sure if that's an app issue or an individual store issue. Nice app only deals on occasion. If the location is even open that is.

There's no point in using the app instead of just ordering at the place if you can't use rewards. Using points to get food in the app causes it to load unendingly when trying to check out and trying to order using points on the website says I can't use points. Something's got to change before I start eating here again because this is just embarrassing.