I’ve used Rakuten since 2019, but this and last year have been terrible. Every time I try to buy using PayPal, I get sent back to the start or see errors like “no permission.” I’ve cleared cache, reinstalled, and even contacted support — nothing helped. It’s frustrating, even when cashback is good. Thinking of switching to a more reliable app.

The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)

It's been great for cash back, usually one of the top apps along with TopCashBack. It is slow to acknowledge qualifying cash back transactions and even slower to process them/cash them out. The 1 star is because their app broke around a day ago (12-06-2024) and hasn't worked since. I've forced stopped, reinstalled and signed back in, it's still not loading when you open it.